COVID-19/Coronavirus FAQs

  1. How can I contact the Office of Scholarships and Financial Aid (OSFA)?

    In response to directives regarding COVID-19, and for your safety and that of the OSFA staff, the KSU Department of OSFA is currently closed to in-person traffic. Please contact us by email at or call us Monday – Friday 8 a.m. to 5 p.m. at 470-KSU-INFO (470-578-4636).

  2. Where can I apply for emergency resources for expenses incurred due to COVID-19?

    Please login to Owl Express, click on the Financial Aid tab – to ensure, that first, you have exhausted all available resources. If you have, and still need, emergency assistance - students can apply through the Moving Forward Fund link.

    If after reviewing Owl Express, you are still unsure if you have resources available that you have not utilized, please email

  3. I am a dependent student and my parent(s) lost their job or had a drastic reduction in hours due to COVID-19 closures. Is there anything I can do to request additional student financial aid?

    You may request consideration, via Professional Judgment, of special/changed circumstances. To do this, login to Owl Express, click on the Financial Aid tab, and then click “View Requirements and Submit Documents.” In the upper, right-hand corner of the page you’ll see a box that says “Request.” Click that box and follow the instructions for submitting an appeal.

  4. If I need to submit documentation to the Office of Scholarships and Financial Aid, what is the best way to do this?

    All documentation must be uploaded through the secure site in Owl Express. Please do not mail or email documents.

    If documentation is required (most often by the U.S. Department of Education) to complete your awarding process (i.e., Verification), please do the following:

    •  Login to your Owl Express account
    •  Click on the Financial Aid tab
    •  Click on the appropriate award year – then click “View Requirements and Submit Documents”
    •  Submit documents

    Please note: You will not be able to view anything if you haven’t validated yourself first. You only need to do this once. To validate yourself, please confirm the information you used to fill out your FAFSA to login to the portal:

    •  Social Security Number (SSN)
    •  Name (your name as it appears on your Social Security Card)

    Once you have validated yourself and are logged into the portal, you will see what documents you are required to submit.

  5. I understand Federal Direct Loan relief was provided in the CARES Act. How do I determine if it applies to me?

    As part of the CARES Act signed into law on March 27th, Congress mandated the Department of Education (ED) suspend Federal Direct Loan payments and the accrual of interest on those loans until September 30th, 2020. ED provided guidance to the federal loan servicers on April 1st and stated they need to implement the six-month loan forbearance and interest waiver by April 10th.

    It is our understanding that this relief includes loans for borrowers in school and in their grace period. This means students entering repayment following their graduation in May 2020 should also have their interest waived through September 30th, 2020. ED has updated its website at with information about this provision of the CARES Act and will continue to update the site as more details unfold. If you have Federal Direct Loans, we recommend you review ED’s site for the most up-to-date information.

  6. I have a private educational loan and I am not sure how I will make the payments as a result of the financial challenges I am experiencing in response to COVID-19. What should I do?

    We recommend that you contact your private educational loan lender directly and explain your situation. While each lender may respond differently, some lenders may be willing to help their borrowers. The type of assistance offered may differ from lender to lender. 

  7. I receive Federal Work-Study. What will occur as a result of the COVID-19 crisis?

    To remain consistent with the guidelines for remote instruction announced by the University System of Georgia effective March 16th, we updated our policy regarding payments to Federal Work-Study (FWS) employees.

For the remainder of the Spring 2020 semester (03/16/2020 – 05/04/2020):

  • FWS employees who are able to work (either in person or remotely) should continue to be paid based on the hours that they work if they continue to complete all assigned tasks.
  • FWS employees who are unable to report to work (either in person or remotely), due to circumstances related directly or indirectly to COVID-19, should continue to be paid based on the hours that they were scheduled to work. (This will be the default payment method and applies only to students who are unable to work, not those who choose not to work).
  • Supervisors must document any telecommuting or alternative work arrangements and send to Mrs. Domoni Jordan for approval prior to the FWS employee reporting for work. (Documentation must include the FWS employee’s name and how the employee’s working hours will be verified).
  • Supervisors and/or liaisons will be responsible for updating the FWS employee’s timesheet in OneUSG Connect as usual and for monitoring their employee’s earnings to ensure the student doesn't exceed their award limit for the semester.

Due to the evolving COVID-19 situation, these guidelines are subject to change. We will do our very best to provide you with any new information as quickly as possible.